THE IMPACT OF LEADERSHIP STYLES ON EMPLOYEE COMMITMENT IN PRIVATE ISP COMPANIES IN NEPAL

Abstract

This study investigates the impact of leadership styles on employee commitment within Nepalese Internet Service Providers (ISPs), primarily in the private sector. Using a descriptive and correlational research design, data were collected from 217 employees across various ISPs in Nepal through a structured questionnaire. The research aimed to explore the relationship between leadership styles—Directive, Participative, Supportive, and Achievement-Oriented— and employee commitment. The methodology included stratified sampling, and statistical analysis was conducted using Smart PLS and SPSS software. The findings revealed significant associations between leadership styles and employee commitment. Directive leadership style, emphasizing clear instructions and goal-setting, showed a moderate effect on normative commitment but lacked emotional engagement. Supportive leadership style, characterized by empathy and feedback, fostered affective commitment by addressing employees' personal needs. Participative leadership style, involving employees in decision-making, promoted ownership and responsibility, leading to affective and normative commitment. Achievementoriented leadership style, focusing on recognition and continuous improvement, enhanced continuance commitment by aligning organizational values with personal goals. In conclusion, the study emphasizes the importance of effective leadership in influencing employee commitment within Nepalese ISPs. It recommends leadership development initiatives, tailored training programs, feedback mechanisms, recognition systems, and continuous improvement strategies to enhance leadership effectiveness and foster greater commitment among employees. By implementing these recommendations, Nepalese ISPs can create a conducive work environment where employees are motivated, engaged, and committed to achieving organizational goals, contributing to long-term success and sustainability. Keywords: Leadership style, ISP, Employee commitment, Smart PLS