THE IMPACT OF TECHNO-STRESS AND ADOPTION OF DIGITAL PAYMENT SYSTEM ON THE EMPLOYEE PERFORMANCE OF GOVERNMENT BANKS IN KATHMANDU VALLEY

Abstract

The primary objective of this study is to ascertain how technostress and digital payment system affects employees' performance at government banks in the Kathmandu Valley, while also examining the role of stress as a mediator. Specific goals include: examining the relationship between technostress, digital payment systems, and the role of stress on employee performance; analyzing the impact of technostress and digital payment systems on employee performance within government banks in the Kathmandu Valley; and exploring how role overload and role conflict act as mediators between technostress, digital payment systems, and employee performance. This paper explores the pivotal role of tech startups in shaping the economic landscape of Asia. It begins with an introduction to the concept of tech startups, highlighting the rapid growth and proliferation of these enterprises across the continent, supported by notable examples. A descriptive research design with quantitative methods was used, collecting data from 400 government bank employees via a standardized questionnaire. Descriptive, correlation, and regression analyses were employed to interpret the data. The study concludes by emphasizing the transformative potential of understanding technostress in driving employee performance in government banks. The implications for various stakeholders underscore the importance of coordinated efforts to overcome challenges and capitalize on opportunities within the government banking sector.