Consumer satisfaction, dissatisfaction and complaint behavior in high involvement products

Files

cover page.pdf (28.28 KB)
chapter page.pdf (636.44 KB)

Date

2011

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

Department of Management

Abstract

Not available

Description

Keywords

Consumer satisfaction, Complaint behavior

Citation

URI

https://hdl.handle.net/20.500.14540/22484

Collections

Marketing