RISKS AND BENEFITS ASSOCIATED WITH ADVANCED MOBILE BANKING SERVICES IN NEPAL

Abstract

The study deals with risks and benefits associated with mobile banking services, with the objectives of examining the relationship between risks and benefits with mobile banking services and analyzing the impact of independent variables (risks and benefits) on dependent variables (mobile banking services). The study uses a descriptive and causal research design to interpret and analyze the collected data through a questionnaire survey. The customers of the sample commercial banks (Global IME Bank, Nabil Bank, and NIC Asia Bank) were chosen from 200 respondents by using a convenient sampling method. Descriptive tools like correlation and regression analysis were used to analyze the data. Risks and benefits were used as independent variables and mobile banking services as dependent variables. The finding shows that there is a low correlation between risks and mobile banking services and a medium correlation between benefits and mobile banking services. Similarly, from regression, risks on mobile banking services are statistically insignificant and benefits on mobile banking services are statistically significant. Keywords: Risks, Benefits, Mobile Banking Services