CHATBOT FOR PULCHOWK CAMPUS
Date
Journal Title
Journal ISSN
Volume Title
Publisher
I.O.E. Pulchowk Campus
Abstract
Our project focuses on creating a chatbot for students to use to easily get answers to their
questions from the college website. A chatbot is a program that can engage in real conversations
with textual methods. Using artificial intelligence (AI), chatbots can simulate human
conversations. There are two categories of chatbots. One category is command-based chatbots,
where the chatbots are based on a database of responses and heuristics. The user must
be very specific when asking the questions so that the bot can answer. Therefore, these bots
can answer a limited set of questions and cannot perform functions outside of code. The
other category is based on AI-based chatbots or automatic apprenticeship algorithms, these
robots can answer ambiguous questions, which means that the user does not have the right
pose questions. Therefore, these bots create responses to user queries using natural language
processing (NLP).
Description
Task automation has grown rapidly due to an increase in technological resources and tools.
One of these areas is automation of customer service. Many companies now have automated
response chatbots to provide extension Customer service.
