Mikha ShresthaSagar Risal2025-03-202025-03-202024https://hdl.handle.net/20.500.14540/24610This thesis examines the impact of organizational culture on the operational performance of commercial banks in Nepal. Focusing on four different aspects of organizational culture; adaptive culture, responsive culture, continuity culture, and recruitment culture, the study aims to provide a comprehensive analysis of their impact on organizational performance. The study demonstrates how cultural dimensions contribute to various aspects of organizational effectiveness including performance, employee satisfaction, and financial performance. This study has three objectives: First, to investigate the relationship between the level of culture and firm performance; second, to analyze the overall impact of organizational culture on the performance of commercial banks in Nepal; and third, to investigate the perceptions of bank employees regarding their organizational culture. Using a mixed methods approach, this study combines quantitative data from benchmarks with qualitative information from employee surveys to provide insights into how organizational culture affects bank performance. The findings show that certain cultural dimensions, especially cultural fit, and role-playing, play a significant role in enhancing performance by encouraging innovation, collaboration and employee participation. On the other hand, continuity culture and recruitment culture show different effects and point to the need for a better cultural approach to the unique challenges faced by Nepalese commercial banks. This study contributes to the existing knowledge and provides practical suggestions for bank managers to use organizational culture as a tool to enhance performance. By aligning cultural activities with organizational goals, banks can achieve better performance, greater employee satisfaction, and better overall performance. Using a mixed-method approach, the study provides a comprehensive view of the relationship between organizational culture and bank performance by integrating quantitative data from performance measures and qualitative insights from employee questionnaires. The results show that some cultural characteristics, in particular Adaptability and Participatory Cultures, are critical for improving performance because they encourage creativity, teamwork, and employee involvement. On the other hand, the effects of Recruitment Culture and Consistency Culture vary, which emphasizes the xiii necessity of a well-rounded cultural strategy adapted to the particular difficulties faced by Nepalese commercial banks. This study adds to the collection of knowledge by providing bank managers with useful advice on how to use organizational culture as a tactical instrument for enhanced performance. The alignment of cultural norms with corporate objectives can lead to increased efficiency, enhanced performance overall, and happier employees for banksen-USThesis