Browsing by Author "Karki, Nabin"

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    Customer Satisfaction and Digital Banking Services in Nepalese Commercial Banks
    (Faculty of Management, 2023) Karki, Nabin
    ABSTRACT This study examines the customer satisfaction and digital banking services in Nepalese commercial banks. The study has followed descriptive and casual research design. This study used descriptive statistic, correlation analysis and regression analysis to analyze the data. This study found that majority of the respondents agreed that empathy, assurance and reliability of e-banking services quality factor highly affects the banking customers satisfaction and they believe that their satisfaction was also high. The correlation analysis reveals that reliability of e-banking services has positive and significant relationship with customer satisfaction and also correlation between responsiveness and customer satisfaction is significant positive. At the same time, there is significant positive association between assurance of e-banking services and the customer satisfaction. Likewise, tangibles and empathy have positive and significant relationship with customer satisfaction. The regression result concluded that reliability of e-banking services, responsiveness of e-banking services, assurance of e-banking services, tangibles of e-banking services and empathy of e-banking services have significant positive impact on customers satisfaction in Nepalese commercial banks. Therefore, this study concluded that the impact of e-banking service quality on customer satisfaction is significant. Keywords: Customer satisfaction, reliability, responsiveness, assurance and tangibility
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    Development of Green Corrosion Inhibitor from Natural Products of Nepal
    (Department of Chemistry, 2020) Karki, Nabin
    Available with full text
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    Techniques of Teaching Poetry at Secondary Level
    (Faculty of English Education, 2021) Karki, Nabin
    This study entitled "Techniques of Teaching Poetry at Secondary Level" is an attempt to find out the techniques employed in teaching poetry. This research aims to identify the factors affecting the selection of the techniques. The researcher collected the data from both primary and secondary sources. Twenty classes of 20 English language teachers teaching poetry at secondary level schools of Itahari sub metropolitan city were selected using a non-random judgmental sampling procedure and observed by using class observation checklist. Likewise a set of questions were asked to the secondary level English teachers who have been teaching at different 20 schools in Itahari sub-metropolitan city. Through the research it was found that the teachers teaching at secondary level in Itahari sub metropolitan city used teacher centered techniques more than student centered techniques. It was also found that description, drawing background, reading aloud, translation, recitation, memorization, demonstration, summarization, discussion, comprehension, lecturing, investigation, integrating Ed. Tech, group work, pair work, etc are the techniques used by the teachers teaching at secondary level in Itahari sub-metropolitan city. The research found that description technique was used by most of the teachers while thematic description, memorization, drawing background, and summarization techniques were used by least number of the teachers. Similarly different factors such as format of the question asked in examination, classroom setting, students' background knowledge and cultural background, time, material, resources and the nature of the poem are responsible to select the techniques while teaching poetry at secondary level. This study consists of five chapters. Chapter one deals with the general background, problems, objectives, research questions, significance, and operational definition of the key terms and delimitations of the study. Chapter two deals with the review of ix theoretical and empirical literature, implications of the review and conceptual framework. Chapter three includes methods and procedures including design, population and sample and data collection tools. Chapter four entails results and discussion of the data and chapter five includes summary, Conclusion, recommendations and pedagogical implications of the study followed by references and appendices.