Factors Affecting Communication Between Patients and Health Personnel in a Private Hospital, Koshi

Abstract

Research Title: “Factors Affecting Communication between Patients and Health Personals in a Private Hospital, Koshi”. Background: Communication is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, gestures, writings, and behavior.The main intention of communication and interaction in the health setting is to influence the patient’s health status or state of well-being (Fleischer, et al., 2009). Objective: To identify the "Factors affecting communication between patients and health personnels”. Methodology: A descriptive design was used for this study and total 50 patients were selected in Birat Hospital Private limited using non-probability purposive sampling technique. Semi-Structured interview schedule was used to collect the data. Result: A total of 50 respondents were interviewed. Almost half (46%) of the respondents were of (40-59) years, more than half (62%) were females in comparison to male. Thirty eight percent were illiterate, 66% lived in urban area, majority (90%) of the respondents followed Hindu religion and 84% were from middle class family. More than half(64%)spoke Nepali language, majority(84%) of the respondents were admitted less than 5 days, 92% didn’t get information of hospital rules and regulations at the time of addmission, majority(90% and 92%)of the respondents didn’t have language problem and cultural barriers respectively while communicating. Cent percent of the respondents felt comfortable in ward arrangement, got medication at right time, proper nursing care during hospitalization. Conclusion: Majority of respondents didn’t get information of hospital rules and regulations at the time of admission and had no language problem. Cent percent of the respondents felt comfortable in ward arrangement, got medication at right time, got Proper Nursing care during hospitalization established two ways communication & communicated with nursing staff time to time. Proper counseling system about hospital rules and regulation at time of admission.