Role of Information and Communication Technology (ICT) In Effective Public Service Delivery of Local Bodies A Case Study of Pawera & Chaumala VDCs of Kailali District of Nepal

Abstract

In this age of modern technology, we are trying to make our lifestyle easier. ICT is rapidly growing phenomenon. It has an increasing impact on the work of public sector organizations. ICT is the use of information and communication technology by public sector organization for governance. ICT is a process and it is and emerging trend to reinvent the way of government works. People, process, technology and resource are the major components of ICT. Like other countries Nepal has also use ICT based tools and technologies in private as well as government offices. The main objectives of the study Role of Information and Communication Technology (ICT) in Effective Public Service Delivery of Local Bodies was to identify the status of traditional service delivery of local governance and modern ICT tool & technology used in local bodies. This study was conducted on Pawera and Chaumala VDC of Kailali District during the period of October to December, 2016 the main objective of the study was to find out role of information technology (ICT) in public service delivery in government office. The study used questionnaire, interview and key informant. Primary information was acquired through filling questionnaires. The beneficiary's public form Pawera and Chaumala VDC were respondents of the study. The sampling public were 25/26 form each VDCs. Sampling public are those who were benefited from VDC darning taking service. Interview to key informants was another method adopted for the study. Secondary data were acquired from different reports, documents and related websites. Public service delivery in Nepal has been described as poor, inefficient and ineffective. It is often subject of ridicule because of its rigidity. There are problems of corruption, transparency and accountability, high cost of administration and wastage. The deployment of Information and Communication Technology (ICT) in the public service delivery has not made much difference. It is therefore necessary to examine ICT in Nepal public sector and the ways it has impacted on its service delivery using local government as a study. At lowest unit (VDC) of public service delivery it's identify that there is resource inadequate (ICT equipment, internet connectivity, human resource). For quality, timely and efficient service delivery basic ICT infrastructure is necessary. Public wants timely, easier method of their needs and services. IT based service easy address the public needs. In research study compare traditional file based and computer based vital event registration system. It's find that computer based online vital event registration system was such easier and fast service for public. To improve the efficiency, transparency and wide range of public service delivery there is need of ICT. The use of ICT tools help in strengthening social networks, empowerment and participation, as well as fostering productive processes at the local level through the provision of employment and skills, as well as support services for micro-enterprise activities. In rural communities of developing countries, with limited capacities and resources to respond to the effects of extreme natural hazards, drought, landslides, floods, and to the impacts of these events on local social systems (e.g. health, infrastructure, agriculture, transportation, migration), ICT tools are emerging as an area of increasing interest. Finally use of IT is e-governance which means easy governance, effective governance and economic governance. Nepal is in the new stage of federal and reconstruction its opportunity to setup of ICT based service in municipalities and their wards.Digitizing the working procedure of government of Nepal for future.