Students' Satisfaction in Mathematics towards Service Quality of Semester and Annual System

Abstract

This study examines satisfaction of the students of Mathematics Education towards service quality of Master level of Tribhuvan University, Nepal. The study focuses on a variety of service quality factors such as non-academic aspects, academic aspects, design, delivery and assessment, group size, programs issues, reputation and access. This is a survey research focused on finding the relationship between service quality variables and students' satisfaction of Master level of Mathematics Education of Tribhuvan University, Nepal. This study has focused to answer on additional research questions: does the level of satisfaction differ between males and females, students of age group of (20-25) years and students of age group of (26-30) years, students whose tuition fee is sponsored by their parents and students who manage tuition fee themselves and the students of semester system and annual system. Students' responses measured through an adapted questionnaire on 5-point Likert scale. Hard copy questionnaire were distributed among the students of Mathematics Education of Master level of Tribhuvan University, Nepal. This research incorporated total 60 samples in which 30 were taken from the annual system and 30 were from semester system. The data were analyzed by analyzed using, frequency, percentage, mean, standard deviation, z-test and regression analysis. The results of this study show that there is significant relationship between the service quality variables and overall students' satisfaction. The results also show that there is no difference in satisfaction level between the students of semester system and annual system. The satisfaction level of the students of annual system is similar with the students of semester system.