Communication Difficulties Faced by Local Tour Guides in Nepal: A Narrative Study at Borderlands

Abstract

This research entitled Communication Difficulties Faced by Local Tour Guides in Nepal: A Narrative Study at Borderlands has been carried out with the purpose of exploring communication difficulties faced local tour guides at borderland tourist destinations along with the reasons of such difficulties. Further, it suggests some ways of overcoming these communication problems. Moreover, the narrative research design had been employed to carry out this research. This research has been highly based on primary data. However, secondary sources were also reviewed which are acknowledged with proper citation and references. This research was carried out at the borderlands tourist destinations which are related to Buddha and history of Buddhism. However, local guides at these Buddhist destinations belong to Hindu religion. Being Hindu, it is found very challenging to be competent well enough in Buddhist culture and give satisfactory information to the visitors. Finally, it is concluded that both linguistic and nonlinguistic factors influence the communication between tourists and local guides. Further, this research has provided insight on ELT as we an English language teacher we must focus on both linguistic as well as nonlinguistic difficulties like in using appropriate gestures, postures and body language. This thesis contains five chapters. The first chapter deals with the background of the study, statement of the problem, objectives of the study, research questions, significance of the study, delimitations of the study and operational definition of the key terms. The second chapter includes review of related theoretical literature; review of related empirical literature; Implications of the review of the study and conceptual framework. Likewise, the third chapter includes components of research methodology. Furthermore, fourth chapter is analysis and interpretation of the results and finally, fifth chapter includes findings, conclusion and recommendations of this research at the level of policy, practice and further researches followed by references and appendices.