Business Studies

Permanent URI for this collectionhttps://hdl.handle.net/20.500.14540/27241

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    Impact of corporate governance on firm performance
    (Faculty of Management, 2026-02) Maske, Uddhav; Laxman Raj Kandel
    This study examines how ethical conduct and company-specific factors impact underwriterfinancial outcomes utilising Return on Equity (ROE) and Return on Assets (ROA) asachievement metrics. While company size, age, and its capital to debt ratio (DER) werebusiness-specific factors, the percentage of independent boards and CEO duality werecontrolling factors. Experiential and quantitative approaches have been used in the researchto accomplish the specific goal of this study. Three companies in Nepal provided surveydata for the investigation between 2014–15 and 2023–2024. Supplementary information02was utilized in the study for this analysis. One of the most important methods for evaluatinggrouping information is ordinary least square regression (OLS). Correlational studyindicates a positive relationship amongst board impartiality and the dual function of CEOand ROA, whereas DER and firm size have contradictory relationships with successmeasures. The outcomes of regression demonstrate the need of board oversight,demonstrating that unattended committees significantly raise ROA and ROE. Furthermore,DER has a significant positive effect on ROE, suggesting that its application increasesprofitability. Committee participation, bosses, firm size, and age are other factors that dont significantly impact accomplishment. In conclusion, the findings demonstrate howcritical it is for insurers to increase their revenue utilizing firm-specific strategies and strongregulatory structures.
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    Digital banking strategy and customer satisfaction in Nepal
    (Faculty of management, 2026-02) Pradhan, Urina; Sita Dhital
    With an emphasis on the following important aspects of experience excellent: concreteness, security, accessibility, compassion, and dependability, this study investigates the connection among st online financial practices and client fulfillment in Nepal. The study examines how these elements affect client retention in the backdrop of internet banking employing initial information gathered from 400 management and financial services staff members spanning 17 developmental bank locations in the Kathmandu Valley. According to correlation research, client fulfillment is favorably correlated with all aspects of service excellence, with guarantee (r = 0.662, p < 0.01) and dependability (r = 0.775, p < 0.01) demonstrating especially high associations. The conclusions of the correlational study show that while security (β = -0.039, p = 0.189) was not an important predictor of client happiness, availability (β = 0.089, p = 0.014), empathy (β = 0.102, p = 0.012), tangibleness (β = 0.517, p < 0.001), and predictability (β = 0.276, p < 0.001) all substantially influence it. Among st these, clients' opinions about online financial products were most influenced by accessibility and dependability. According to the outcomes, institutions in Nepal may improve client retention by emphasizing the concrete features of the internet, guaranteeing regular service dependability, and continuing to engage with clients in a reactive and sympathetic manner. This research advances knowledge on how to utilize electronic payment tactics to enhance client service in developing finance economies