CUSTOMER SATISFACTION TOWARDS CARDLESS CASH WITHDRAWAL FROM ATM
| dc.contributor.advisor | Dr. Binita Manandhar | |
| dc.contributor.author | Umesh Kumar Shrestha | |
| dc.date.accessioned | 2025-04-15T07:43:02Z | |
| dc.date.available | 2025-04-15T07:43:02Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract | CB is described as the withdrawal and/or transfer of funds by banked, under banked, or unbanked consumers using Automated Teller Machines (ATMs) through a wireless network (Karthikeyan 2012). The main purpose of this research is to examine the impact of cardless cash withdrawal from ATM. In Nepal, at present there are various financial instructions, among them only certain service provider have been selected for research purpose. Only certain service provider have been purposively selected in term of their aggressive adaptation, system up-gradation to digital product and selling digital product to customer on huge basis. Thus purposive sampling techniques have been employed. As per nature of research, only primary data were used for analysis. Similarly primary data are collected through questionnaire. This study use descriptive research design and casual comparative research design. Appropriate frequency tables were used, a coefficient correlation and multiple regression analysis is also used to explained the relationship between the variables and present the findings. The conclusion of this research is Card less cash withdrawal from ATM had Positive and significant impact customer satisfaction. Still majority of population are unaware about Card less cash withdrawal from ATM and there uses, So financial instutions needs to conduct awareness program for maximum use of card less services, locating ATM booth at convenient place, making cradless transaction more secure and reliable. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14540/24780 | |
| dc.language.iso | en_US | |
| dc.publisher | Shanker Dev Campus | |
| dc.title | CUSTOMER SATISFACTION TOWARDS CARDLESS CASH WITHDRAWAL FROM ATM | |
| dc.type | Thesis | |
| local.academic.level | Masters | |
| local.affiliatedinstitute.title | Shanker Dev Campus | |
| local.institute.title | Faculty of Management |