CONTACTLESS PAYMENTS IN THE ERA OF COVID-19: BEHAVIORAL INTENTIONS TO USE QR CODE PAYMENT IN BAGMATI STATE
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Abstract
Covid-19 had a substantial impact on society's views towards the use of paper money. Study on people’s behavior about leaving cash over contactless payment and the chances of its use in the coming days would be helpful. According to Tamang, Bhaskar, and Chatterjee (2021), amid pandemic, a flow in contactless payment and rise in number of newer electronic payment end users were seen in Nepal. A thorough study is required to determine the elements influencing behavioral intentions for using QR payment services throughout the
covid-19.CC and Prathap (2020) argued that the utilization of smart phone for undertaking the
transactions is being regarded as a preventative measure. Individual judgments of the pandemic's severity and thoughts about the disease's degree of susceptibility can influence the adoption of preventative health behavior.
Description
QR code is being used by many as a marketing tool. An increasing number of businesses and sales representatives are now using QR codes to commercialize their goods to one‘s customers. QR codes is gradually being the leading technologies allowing customers to save time by retrieving the information at the tap of their smartphone (Fine & Clark, 2015).Although, there are several studies on behavior intention to use QR code payment by integrating UTAUT and HBM model in the global context, such study are scarce in the
Nepalese context. Intent to use QR payments in Bagmati state is this study's primary focus. The UTAUT and the HBM model provided the variables that were use.