QUALITY OF WORK LIFE AND EMPLOYEE PERFORMANCE IN COMMERCIAL BANKS OF NEPAL

Abstract

This research examines the correlation between Quality of Work Life (QWL) and employee performance within Nepal's commercial banking sector. With the rising adoption of new technology and intensifying competitive demands, workers are encountering greater amounts of work-related stress, which adversely impacts their employment satisfaction and work-life balance. The paper aims to analyse QWL differences between the public and banking sectors by looking at certain factors such as pay, job design, employment prospects, and job stress. The data was collected through a self-developed questionnaire of 200 employees of six commercial banks operating in the Kathmandu District. The research paper shows that government-owned business sector banks offer more job security, though private-owned business sector banks offer better prospects for career mobility and enablement. Administrative control differences are also evidenced in considerations of safety, health, and stress between both types of banks. The research stresses the need for organizational improvement of QWL as a means of increasing organizational satisfaction and, subsequently, the reduction of turnover and increased organizational performance. Thus, these findings offer valuable implications for enhancing the work environment and policies under the management of banks and other organizations, as well as important policy implications for architects of policies at the governmental level.