Mobile banking adoption: A test of mediation model
Date
2024
Authors
Panthi, Ashok
Journal Title
Journal ISSN
Volume Title
Publisher
Faculty of Management
Abstract
ABSTRACT
The study deal with mobile banking adoption aims to examine the relationship between technology, ease of use, usefulness, trust, security, satisfaction and Adoption Intention of mobile banking services. This study uses descriptive and casual research design for the systematic collection and presentation of data. The data were collected through hard copy of questionnaire. 400 user are selected as the respondents of the study by using convenient sampling method. Descriptive tools like correlation and regression are used in this study. Security, structural assurance, Ease of use, Usefulness and trust worthiness are independent variable while satisfaction is mediating variable. Adoption intention is used as dependent variable.
The findings revealed that the adoption intention have shown the significant negative correlation with the trust worthiness. Likewise, adoption intention shows the significant positive correlation with security, structural assurance, ease of use, usefulness and satisfaction. Similarly, regression result shows that Assurance, usefulness, satisfaction, trust worthiness, security, ease of use on Adoption Intention is statistically significant. Usefulness and trust worthiness are negatively significant with adoption intention while security, assurance, ease of use and satisfaction are positively significant on adoption intention
Key Words: Structural Assurance, Usefulness, Satisfaction, Trust Worthiness, Security, Ease of Use, Adoption Intention
Description
Keywords
MOBILE BANKING, MEDIATION MODEL