The impact of work-life balance on job performance and employee satisfaction: a study of commercial banks in Kathmandu, Nepal

Abstract

The purpose of this study is to assess the impact of work-life balance and job satisfaction on employee performance within commercial banks. Employing a quantitative research design, this study utilized a survey methodology to address the primary research questions in the context of Nepalese commercial banks. The population for this study comprised all employees of 10 commercial banks in Kathmandu, with various banks serving as samples. The research was carried out and analyzed using primary data. The study predominantly utilized primary data for analysis, complemented by secondary data to achieve its objectives. It employed descriptive and evaluative approaches. Primary data were gathered through surveys conducted with selected employees from private commercial banks. The data for this study was gathered using a structured questionnaire method. A total of 120 usable responses were obtained from employees of 10 different private commercial banks in Kathmandu, utilizing the convenience sampling technique. To investigate the impact, employee performance was considered the dependent variable, work life balance was regarded as independent variables and job satisfaction as a moderating variables. The research indicates that factors such as work family conflict, family work conflict, greatly affect employee performance and job satisfaction. It reveals a positive correlation with the overall job satisfaction among the bank's employees. Given this, the job satisfaction of bank officers emerges as a crucial aspect that must be addressed to attain the banking sector's overarching objectives in Nepal.