Employee job satisfaction on Nepal Telecommunication

Abstract

This study investigates the impact of service quality, security/privacy, trust, and perceived value on employee satisfaction within Nepal Telecommunication (NTC), a key player in Nepal's telecommunications sector. Given the sector's significant contribution to the country's service industry and economic stability, understanding factors influencing employee satisfaction is crucial. The research employs convenience sampling, gathering 265 responses from NTC employees. Results highlight trust and perceived value as pivotal factors influencing job satisfaction, with employees reporting higher satisfaction when perceiving greater organizational trust and value from offerings. While service quality remains important, its direct impact on satisfaction appears moderate compared to trust and perceived value. Effective management of security and privacy concerns also positively correlates with job satisfaction. The study validates these findings through regression analysis, indicating a robust statistical fit for predicting job satisfaction based on the examined variables. Practical implications underscore the need for organizations to prioritize initiatives that enhance trust, deliver perceived value, and address security and privacy concerns to foster a supportive work environment and achieve organizational success.