QR CODES AND CUSTOMER SATISFACTION OF COMMERCIAL BANK

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dc.contributor.advisorBinita Manandhar
dc.contributor.authorAnjana Gurung
dc.date.accessioned2025-02-07T09:10:15Z
dc.date.available2025-02-07T09:10:15Z
dc.date.issued2024
dc.description.abstractThis study investigates how QR code banking influences customer satisfaction within Nepalese commercial banks. Findings reveal a moderate negative correlation between QR code banking satisfaction and Internet banking satisfaction, suggesting a trade-off between these services. While QR code banking does not significantly affect mobile banking satisfaction, higher QR satisfaction correlates with slightly elevated overall customer satisfaction. The study underscores the importance of strategic improvements in QR code banking to enhance customer satisfaction across Nepalese banks. This research examines the influence of Internet banking on customer satisfaction in Nepalese commercial banks. Results indicate a strong positive correlation between satisfaction in Internet banking and mobile banking services, indicating mutual satisfaction among users. However, there is a negative correlation between Internet banking satisfaction and QR code services, pointing to potential speed-related issues. The findings suggest opportunities for Nepalese banks to strategically enhance Internet banking services to improve overall customer satisfaction levels. This study evaluates the impact of mobile banking on customer satisfaction within Nepalese commercial banks. Analysis shows that while mobile banking has a moderate effect on overall customer satisfaction, its influence on QR code banking satisfaction is minimal. Higher satisfaction with mobile banking weakly correlates with increased overall customer satisfaction. These insights suggest avenues for Nepalese banks to focus on optimizing mobile banking services to further enhance customer satisfaction and overall service quality
dc.identifier.urihttps://hdl.handle.net/20.500.14540/24037
dc.language.isoen_US
dc.publisherShanker Dev Campus
dc.titleQR CODES AND CUSTOMER SATISFACTION OF COMMERCIAL BANK
dc.typeThesis
local.academic.levelMasters
local.affiliatedinstitute.titleShanker Dev Campus
local.institute.titleFaculty of Management
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