A Dissertation submitted to the office of the dean, faculty of Management in partial fulfillment of requirements for the Degree of Master of Philosophy (M.Phil)

Abstract

This research study aims to better understand what citizen think regarding national identity card and its concern with public service delivery. This is done through the analysis of responses of the service providers and service receivers and it is associated with the usage of national identity card. Nepal has been actively working on establishing and improving its national identity card system to enhance governance, security, and citizen services. The administration expects that this system will enhance the country's legal framework and foster good governance. This study aims to pinpoint the necessity of a digital identification infrastructure for ensuring better law enforcement and governance in Nepal. The research design was carried out by using quantitative and qualitative analysis method. Mostly the primary data were used for analysis but some secondary data also were used for the fulfillment of objectives. This study was based on the descriptive and evaluative method. Primary data was collected through convenience sampling method. To conclude present study has identified that government is more focused on efficient service delivery as well as effective enforcement of law by using of national identity card. The use of national identity card is indeed increasing day by day. In conclusion, Nepal requires a digital National ID system with robust data protection, clear implications and applications for service delivery, support for law enforcement, and due regard for citizens' rights to privacy and freedom.