RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE OF COMMERCIAL BANK’S EMPLOYEES IN NEPAL
Date
2024
Authors
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Publisher
Shanker Dev Campus
Abstract
The study is entitled „Relationship Between Emotional Intelligence and Job Performance
of Commercial Bank‟s Employees in Nepal.‟ This study examines the relationship
between Emotional Intelligence (EI) and Job Performance in the context of Nepalese
commercial banks, employing both descriptive and causal-comparative research designs.
A sample of 400 employees was selected through non-probability convenience sampling,
and data was analyzed using descriptive and inferential statistical tools. The research
focused on four EI dimensions: Self-Emotion Appraisal (SEA), Other‟s Emotion
Appraisal (OEA), Use of Emotion (UOE), and Regulation of Emotion (ROE), and their
influence on task and contextual performance. Key findings indicate that SEA and UOE
have a significant positive impact on both task and contextual performance, emphasizing
the critical role of self-awareness and emotional application in driving employee
productivity and collaboration. While OEA positively affects task performance, its
influence on contextual performance is limited, suggesting that understanding others'
emotions may support task achievement but does not necessarily foster teamwork or
altruism. ROE showed no significant effect on either performance dimension,
highlighting potential industry-specific nuances in the banking sector where precision and
results orientation are prioritized over emotional regulation. The findings underscore the
importance of targeted emotional intelligence training, particularly focusing on SEA and
UOE, to enhance both individual and organizational performance. Additionally, the study
calls for further exploration of contextual and cultural factors influencing the role of OEA
and ROE in job performance. Recommendations for future research include comparative
studies across banking sectors, longitudinal analyses, and investigations into the efficacy
of specific EI training programs. This study contributes to the growing body of literature
on emotional intelligence, offering practical implications for employee development and
organizational strategy in the banking industry.