Management Information System of Himalayan Bank Limited

Abstract

Information technology can help all kinds of the businesses to improve the efficiency and effectiveness of their business processes, management decision making and more group collaboration and thus strengthen their competitive position in rapidly changing market place. (O‟Brein, 2000:8)An information system is an organized combination of people, hardware, software, communication networks and data resources that collects, transforms and disseminates information in an organization. MIS refers broadly to a computer-based system that provides managers with the tools for organizing, evaluating and efficiently running their departments. In order to provide past, present and prediction information, an MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support systems, people management and project management applications, and any computerized processes that enable the department to run efficiently. Majority of the users of the MIS consider that MIS helps in Decision-making. Use of MIS is directed more towards extraction of current information rather than historical information. MIS is fulfilling the information needs of the users to different degrees of satisfaction. Higher management is less satisfied than the middle management. The factors which will improve the utilization of MIS are: “Good Communication Channel”, “Training to end user”, and “Training to software personnel”. The bank should create a distinct MIS department manned by qualified MIS personnel in place of the current practice of MIS department headed by normal banking personnel. Training must be imparted to the software personnel by sending them to the Training Centers of the Software vendor so that the bank may be able to further exploit the software. Communication flow between end users and Software personnel needs to be smoothened and streamlined. A system must be devised whereby the chances of miscommunication are the least. As the bank is extensively using Excel and other similar tools to analyze various reports, the bank should immediately address this issue. The bank should initiate process for acquiring higher end hardware devices like servers to cope with the impending increased processing of data with the opening of its branches in various parts of the country.