Qr codes and customer satisfaction of commercial banks

Abstract

This study investigates how QR code banking influences customer satisfaction within Nepalese commercial banks. Findings reveal a moderate negative correlation between QR code banking satisfaction and Internet banking satisfaction, suggesting a trade-off between these services. While QR code banking does not significantly affect mobile banking satisfaction, higher QR satisfaction correlates with slightly elevated overall customer satisfaction. The study underscores the importance of strategic improvements in QR code banking to enhance customer satisfaction across Nepalese banks. This study explores how Internet banking affects customer satisfaction in commercial banks in Nepal. The findings reveal a significant positive relationship between customer satisfaction with Internet banking and mobile banking services, suggesting that users experience satisfaction across both platforms. However, there isa negative correlation between Internet banking satisfaction and QR code services, pointing to potential speed-related issues. The findings suggest opportunities for Nepalese banks to strategically enhance Internet banking services to improve overall customer satisfaction levels. This research assesses the effect of mobile banking on customer satisfaction in commercial banks across Nepal. The analysis indicates that although mobile banking moderately contributes to overall customer satisfaction, its impact on satisfaction with QR code banking is relatively limited. Higher satisfaction with mobile banking weakly correlates with increased overall customer satisfaction. These insights suggest avenues for Nepalese banks to focus on optimizing mobile banking services to further enhance customer satisfaction and overall service quality. Keywords: QR Codes and Customer Satisfaction of Commercial Banks