RISK PERCEPTIONS ON MOBILE FINANCIAL SERVICES (MFS) ACCEPTANCE IN KATHMANDU

Abstract

The main goal of the research is the risk perception on Mobile financial Services acceptance in Nepalese users. The objective of the study is to access the risk factors influencing on Mobile financial service users, relationship between perceived risk and user adoption behaviour and examine the impact of these risk factors on the adoption of MFS in Kathmandu. This study is based on the primary data collection based on research questionnaire through internet and used the SPSS will be applied in the analysis of profiles of the respondents, as well as for the inferential statistical analyses. Descriptive analysis, correlation analysis and regression analysis conducted. This study used 315 population sample of the study on the adoption of mobile financial services (MFS) in Kathmandu. The data collected from the survey are analyzed to understand the demographic characteristics of the respondents, risks related to MFS, and their overall willingness to adopt these services. Various statistical tests, including descriptive statistics, correlation analysis, and hypothesis testing, are conducted to provide a comprehensive view of the factors influencing MFS adoption. The findings are discussed in detail, with explanations of key tables and the implications of the results. The findings indicate that while risks are perceived, the advantages of MFS often outweigh these concerns for Nepalese users. Users appear open to adopting MFS if their basic security and trust concerns are met. The study suggests that by improving security features, reducing data privacy issues, and ensuring seamless service efficiency, financial institutions can effectively enhance user trust and promote MFS adoption. The overall conclusion is that strengthening trust-building measures could substantially improve MFS adoption, thus facilitating broader financial inclusion in Kathmandu.